By using a licensed NAEA agent you are guaranteed: 1) That the agency have professional indemnity insurance. 2) That the staff are qualified and trained agents that can give you accurate advice and guidance. 3) That you are dealing with an agent that voluntarily follows the code of practice and rules of conduct laid down by their professional body. 4) That you have a route of redress through an Ombudsman Scheme, should something go wrong.